News
Loyalty research is more than just a number
Loyalty is the only customer measure statistically-correlated with increased revenue and profits. Health care companies, hospitals, and physicians are starting to measure customer loyalty using the Net Promoter Score (NPS). The NPS relies on a single question: How...
Secondary marketing research: a high value tool for quickly getting a sense of your market
Why begin with secondary research? Think of secondary research as table stakes for understanding the market realities that will affect your management decision. The cost of secondary research is relatively low, it’s comprehensive and data-driven, and it may even...
Marketing and innovation can save rural hospitals
Rural hospitals are in bad shape financially. More people moving from the country to the city, debt costs are rising, and revenue per hospital bed is decreasing. This doesn’t have to be the case. Just before dusk on an evening in early...